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28-Sep-2017 14:44 by 5 Comments

Free live chat web cam instant no sighn up

If you’re reading this blog post, you probably already know that live chat is a platform that allows you to chat directly with your website visitors. Chapter 3: Defining Your Live Chat Objectives: What Do I Want from My Live Chat?You may also be aware that while live chat and instant messenger applications (i.e. What you may not be aware of, though, is how exactly live chat benefits your business when compared to email, phone support, instant messenger services and other communication platforms. Chapter 4: Planning Your Live Chat Experience: How Many Agents Do I Need?

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This live chat benefit, called chat concurrency, saves companies a huge amount on personnel costs, as it allows a few live chat agents to serve the same amount of customers as a larger team of phone support employees.

Because live chat provides visitors with instant access to your support staff and sales team (and vice versa,) your team has many more opportunities to turn these visitors into paying clients or customers.

Recommended for you: The Top Ten Ways That Live Chat Can Increase Sales To help you get a better understanding of how much customers appreciate access to live chat, consider the e Digital Customer Service Benchmark survey of 2000 consumers that found that live chat had the highest customer satisfaction levels at 73%, as compared to 61% for email support and only 44% for traditional phone support.

In fact, a consumer research study from Oracle found that 90% of customers said the “Live Chat” button gives them confidence that they can get help if they need it.

Live chat allows you to give quick answers to questions about your products, solve problems faster, and assure your customers that you’re there when they need you.

When your visitors can easily contact you with any questions or problems that they may have, they will be more confident in your company as a vendor and a source of valuable knowledge and support.

An Aberdeen Group research report found that live chat was hands down the preferred method of communication for online shoppers when compared to other communication methods.

Recommended for you: 4 Ways Live Chat Reduces Your Operating Costs Studies have shown time and time again that live chat helps to increase sales.

One of these studies by the American Marketing Association study shows that live chat can increase conversions by at least 20 percent and that the typical ROI rate from paid live chat software for sales teams is about 300%.

With numbers like these, it’s easy to see why customers return to businesses that provide live chat.

Customers feel more confident doing business with companies that make support easy, hassle free and instantaneous.

This is a simple, yet very effective, recipe for improving both customer service and loyalty.